Pre-Sales

Bottom-up estimation assumes you can enumerate the tasks. AI projects break that assumption. How I price the loop instead of the line — and what belongs on page 23.

A fictional nine-month project, from the Friday-night POC to the conditional acceptance nobody wanted. Everyone hits their KPI. Nobody measures what happens after signature.

Notes on talking clients out of AI, and why deterministic logic still wins in regulated domains.

Replacing a human-staffed inbound call centre with a low-latency voice agent stack — LiveKit, Deepgram, RAG grounding and live telephony handoff.